Support

Get help with Eye Walk AI accounts, purchases, downloads, and active tours.

Support covers account access, purchases and restores, downloads, and tour guidance. Never send a password, full card number, or identity document by email.

Use the password-reset action on the sign-in screen if you cannot sign in. Account deletion is available in Settings after recent authentication; support can help explain a pending deletion but will not ask for your password.

For an iOS purchase, use Restore purchases in your library while signed into the same Eye Walk AI and App Store accounts. Apple controls billing and payment-method issues. For a web purchase, return to the library after Stripe Checkout and refresh access.

When reporting an access problem, include the product name, approximate purchase time, platform, app version, and the on-screen error code. Do not attach payment credentials.

You can continue with text directions, a map link, and manual arrival if location, heading, camera, audio, or haptics are unavailable. Follow current signs and conditions; do not look at the screen while crossing. Eye Walk AI is not an emergency service—contact local emergency services for urgent help.