Back to Home
Refunds & Purchase Support
Refund Terms
How provider decisions affect a non-renewing Daily Pass
Non-renewing purchase
The Daily Pass is purchased once and does not renew automatically. Verified access lasts 24 hours; it is not a scheduled tour booking.
Provider-managed refunds
Apple manages refund requests for App Store purchases. Refund eligibility and timing are determined by the payment provider, not by a tour start time.
Verified access changes
A verified refund or revocation removes access tied to that transaction. Restoring purchases refreshes provider records but does not add a new access window.
Purchase Recovery
Use the payment provider first, then refresh access in Eye Walk AI
App Store Refunds
Submit an iPhone-app refund request through Apple. Apple owns the payment decision and will communicate its outcome through its normal purchase-support channels.
Refresh Your Access
Sign in while online and choose 'Restore App Store purchases' from a tour's access screen. On the website, choose 'Refresh purchased access'.
Eye Walk AI Support
If verified access still does not match the provider's result, contact support so we can investigate the account and purchase record.
FAQs
Common questions about Daily Pass refunds and access
The Daily Pass does not renew. It is a single purchase that provides a verified 24-hour access window, so there is no recurring subscription or scheduled booking to cancel.
Refund requests for purchases made in the iPhone app must be submitted to Apple. Apple decides eligibility and processing time under its policies; Eye Walk AI cannot issue an App Store refund directly.
When the payment provider sends Eye Walk AI a verified refund or revocation, access associated with that purchase is removed. If a provider reverses that decision, the verified purchase can be reflected again.
No. Restore App Store purchases only rechecks purchase records for your account. It does not request a refund, make a new purchase, or extend expired access.
Stay online, sign in to the Eye Walk AI account used for the purchase, and restore or refresh purchased access. If the status still looks wrong, contact support with your account email, payment platform, and approximate purchase time. Never send a password or full card number.
For purchase-record or access assistance, contact
support@eyewalkai.com